Refund & Return Policy

At The True Skin Glow, we are dedicated to providing high-quality products and outstanding customer service. Your satisfaction is our priority, and we strive to ensure a risk-free shopping experience. Please review our policies below to understand our commitment to you.

Satisfaction Guarantee

We take pride in delivering exceptional products. If your order arrives damaged or defective, we offer a hassle-free replacement at no additional cost. Simply contact us immediately upon receiving your order, and our team will promptly assess the issue and provide a solution. Please note: Minor scratches or damage resulting from use are not considered defects under our warranty. We encourage you to inspect your order upon arrival and reach out to us with any concerns.

How to Claim a Replacement:

To request a replacement, please email us at support@trueskinglow.store

A video showing the defect
Your order receipt and order number

Once your request is approved, we will ship your replacement on the next business day.

Order Cancellation

If you need to cancel your order, please contact our support team as soon as possible. However, once your order has been processed, we may not be able to accommodate cancellations.

Returns & Refunds

We understand that every purchase is important. That’s why we offer 100% free returns for refunds or exchanges. If you’re not satisfied with your order, you can return it hassle-free. To qualify for a return, your item must be in its original condition, unused, with tags, and in its original packaging. If you have any questions about our products before making a return, feel free to contact our support team for assistance.

Exceptions & Non-Returnable Items

Some items cannot be returned, including:

Perishable goods (food, flowers, plants)
Custom or personalized products
Personal care items (such as beauty products)
Hazardous materials, flammable liquids, or gases

Additionally, sale items are final sale and cannot be returned. However, all orders—including sale items—are covered under our warranty, meaning if they arrive damaged or defective, we will replace them free of charge.

Exchanges

For faster processing, we recommend returning your original item and making a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. To be eligible, the item must be unused, with tags, and in its original packaging. Proof of purchase is required. For any further questions, feel free to contact us at support@trueskinglow.store